Famous Managed Service Provider Contract Template 2025. Whether you’re working hard on your first managed services agreement, or you’re ready to refresh the agreement you have in place, it’s hard to know exactly what to cover in a contract. The service provider commits to metrics detailed in the service level agreement (sla) attached hereto as appendix a.
Whether you’re working hard on your first managed services agreement, or you’re ready to refresh the agreement you have in place, it’s hard to know exactly what to cover in a contract. • response and resolution times for various priority. The service provider commits to metrics detailed in the service level agreement (sla) attached hereto as appendix a.
